Frequently Asked Questions
Get quick help for your questions.
All about tracking and receiving your order
Shipping & Order Tracking
What are your shipping options and costs?
Shipping is free on all products to destinations in the United States. There is no purchase minimum required.
Do you ship internationally?
As of now, we only ship to the United States.
How long will it take to receive my order?
Most domestic (United States) orders will be delivered within 7-10 business days after order processing. Order processing typically takes between 2-7 business days. Please refer to our shipping policy for details.
How can I track my order?
Once your order has been processed and it is ready to ship, you will receive an email notification from us with tracking information.
What happens if my package is lost or damaged in transit?
If your package is lost in transit, please contact us within 30 days of the expected delivery date. If your order arrives damaged or with the wrong items, please contact us within one week of receiving your order with photos of the issue and your order number.
Do you offer expedited shipping?
No, we do not offer expedited shipping.
What to do if something goes wrong
Returns & Refunds
What is your return policy?
We do not offer returns or exchanges for size issues, color choice, or buyer's remorse. If your order arrives damaged or with a manufacturing defect, please contact us within 30 days of receiving your order.
How do I initiate a return?
Please reach out to us via our contact form if your order arrives damaged or with a manufacturing defect.
How long do I have to return an item?
You have 30 days to return an item that arrives damaged or with a manufacturing defect.
Do I have to pay for return shipping?
Yes, you have to pay for return shipping.
When will I receive my refund?
You will receive your refund once we have verified that your order arrived damaged or with a manufacturing defect.
What if the item I received is damaged or defective?
Please use our contact form to reach out to us to initiate a return or refund request. We will need pictures of the item showing the damage or manufacturing defect.
How to reach us so we can make it right
Customer Service & Contact
How can I contact customer support?
Please use our contact form to reach out to customer service.
How long will it take to get a response from customer service?
You will usually get a response from customer service within 24-48 business hours.
Didn't find what you were looking for?
You can try checking out the shipping policy and return policy for additional details. If you still have questions, please reach out to us using our contact form.